Order Processing TimeMost orders
placed during business days before 12:00 noon PST will be processed and shipped
that day to 24 hours - provided the item is in stock. Any item that is made to order will
result in a slight delay in shipping time. The shipping time for these items is
listed on the more info pages about the product. This delay still applies when
choosing expedited shipping. Please be aware of this if your gift is date
sensitive. If you have any questions about item availability or shipping,
please call us at 800.726.4784 or e-mail us
Once your has been placed, you will receive an Invoice
Receipt from us sent to your Bill To e-mail address. Once your order has
been shipped, you will receive another e-mail from us with your FedEx tracking
number and delivery date. International mailings will receive an shipping
notification via e-mail. All orders are packaged with a Packing Slip.
Packing Slips state who the package is To and who the package is From based on
the information you place in the Ship To and Bill To areas in your shopping
cart. There are no prices listed on Packing Slips. Please note that
due to credit card company approval procedures, there could be a delay if
billing information is inaccurate, or if billing and shipping addresses are
US Shipping Methods & Transit TimesOrders in the US are shipped FedEx, unless otherwise specified. FedEx
guarantees the day of delivery for every package within the 48 contiguous
states, except during Christmas Holiday times. During the Christmas Holiday,
eFairies will post messages informing you of the current delivery service needed
to guarantee your package to arrive before Christmas. If your FedEx package
does not arrive on time, you have 7 business days to notify us for a FedEx credit.
Damaged items must be reported to eFairies.com. within 7 business days.
Please use a street
address for your 'ship to' information; FedEx is unable to deliver to P.O. Boxes.
Incomplete addresses may result in an extra FedEx handling charge.
Therefore, please be sure to place your suite, apt or floor numbers, and or
business name if shipping to a commercial address. We are not responsible
for submitted incorrect addresses. Undeliverable or refused packages are
subject to a FedEx return fee.
The following is a general list of the number of business days for FedEx Ground
shipping time-in transit:
AZ-3, AK-3-4, CA-2-3, CO-3-4, CT-5, DE-5, FL-5,
GA-5-6, HI-7, IA-4,
ID-1-2, IL-4, IN-4, KS-4, KY-4, LA-4-5,
MA-6, ME-6, MI-4-5, MN-4, MO-4-5,
MS-5, MT-2-3, NC-5, ND-3-4, NE-4, NH-5, NJ-5,
NM-3-4, NV-2-3, NY-5, OH-5,
OK-4, OR-1-2, PA-5, RI-5, SC-5, SD-3-4, TN-4-5, TX-4-5, UT-3-4, VA-5, VT-5,
WA-1, WI-4-5, WV-5, WY-3, Puerto Rico-6.
counts business delivery days starting the day after they receive a package.
For example, if your package was shipped on Monday and your ground time-in transit was 3
days, your package would arrive on Thursday. Other shipping options
available are: Express Saver = 3 Day, 2 Day Air, and Next Day Air.
FedEx Guarantee of Service Disclosure
eFairies is not responsible for the interruption of service and delayed delivery
times with FedEx due to acts of God, severe weather conditions, incomplete
addresses, etc. Please, log on
www.fedex.com for further details and information.
2013 FedEx Holiday - No Shipping Services:
Memorial Day - May 27
Independence Day - July 4
Labor Day - September 2
Thanksgiving Day - November 28
Christmas Day - December 25
New Year's Day
- January 1
International Shipping Methods & Transit Times
The following is a list for U.S.P.S. International shipping options:
Express Guaranteed Insured with Tracking - 2-3 business days guaranteed to over
Express Mail Insured with Tracking -
5-7 Business days.
Priority Mail International Insured - 6-10 Business days.
Priority Mail Insured - 3-5 Business Days for APO, FPO, Hawaii & Alaska
FedEx International Economy Insured with Tracking - 2-3 Business Days
*Each country is subject to its own Custom's rules, duties, taxes and regulations, which
can cause a delay in delivery.
How to See Your Shipping Rates During Your Shopping Process
FedEx and U.S.P.S rates are calculated directly by the carrier. Their rates
are formulated by ship to location, package weight, and sometimes by package
To see your shipping rate any time during your shopping process, add your items
to your shopping cart and then go
to the 'check out now' page and fill in your 'Ship To' information only.
Then click on the blue 'Continue' button located at the bottom of the page.
On this next page you will find the shipping methods available in your area and
the carrier's shipping rate. From there, to continue shopping, click on
the 'go back to shopping' button. To add or delete items from
your shopping cart, click on 'my shopping cart' button at the top of the page
and add or delete items from your shopping cart.
To check out, go back to the previous
page and enter in your 'Bill To' and 'Ship To' information and then proceed with
your check out.
Purchasing Payment Options
All prices are in US dollars. When you make a purchase at eFairies.com,
you may pay for your order online by credit card (Visa, MasterCard, Amex or
Discover), or by sending a certified check or money order in US funds to our
address: eFairies.com 502 Custer Way SE, Suite A, Tumwater, WA 98501. No
personal or business checks accepted. If you prefer to pay by calling in
your credit card over the phone, we will be glad to accommodate you. Our
toll-free number is 800.726.4784.
When making a purchase paid for by certified check or money order, place your
items in your shopping cart. Go to the check out page and fill in your
'Ship To' information only. Then click on the blue 'Continue' button at
the bottom of the page. On the next page you will find a drop down menu of
shipping methods available in your area. Select the shipping method of
your choice. You will now have your order and shipping amount total for
your purchase. You may print this page and mail it to us, or you may write
out your order. Please include your telephone number with your order so
that we may contact you if needed.
When ordering an instant gift certificate, place it in the shopping cart as you
would any other item. Enter your information in the 'Bill To' area. Then, place
your recipient's name and address in the 'Ship To' area. A certificate
will be e-mailed directly to your recipient with To: (the 'Ship To' name) and
From: (the 'Bill To' name). If you would like the gift certificate to be
sent to you, place your e-mail address in the 'Ship To' area.
If you would like us to send you a certificate through US Mail, place your
information in the 'Bill To' and 'Ship To' areas. We will then send you a
gift certificate for you to fill out the 'To' and 'From' information.
To redeem your gift certificate, place items in your shopping cart, then proceed
to the check out page. Fill in your 'Bill To' and 'Ship To' information
and continue to the next page. There, you will place your gift certificate
code and click the 'redeem' button. Unused portions of your certificate
will remain for you to use another day. If your items are more than your
certificate, you can place in your credit card information for the difference.
Unused portions of gift certificates remain as a store credit and are not
redeemable for cash. Gift certificates are valid for up to one year from the
purchase date. Any questions, please call or e-mail us.
Damaged, Incorrect, Incomplete Orders
If your order was damaged during delivery, incorrect, or incomplete, you must
contact us within 7 days of delivery receipt. To contact us, please call
800.726.4784 or e-mail us at firstname.lastname@example.org.
If you are returning a product because we shipped you an item that you did not
order, eFairies.com will pay the return-shipping cost up to the price of the
original shipping method.
Return & Exchange Policy
Customer satisfaction is our top priority. If you are unsatisfied for any reason
with your purchase, you have 30 days to return or exchange any item. However,
returned items must be new, in its original packaging and in unworn condition.
We cannot accept clothing returns with smoke or odor damage. Special order
items are non-returnable.
The full purchase price minus shipping and handling will be refunded by method
of payment. A 15% re-stock fee may apply depending on the reason for the return. It takes approximately five- seven business days to process your refund once the
item is back in our possession.
A Return Merchandise Authorize Number is required for returns or
exchanges. Please follow the process listed below:
- Contact customer service by calling 800.726.4784 or by
e-mailing us at email@example.com to obtain a Return Merchandise Authorization (RMA).
- Upon authorization you will receive a RMA
number. Place this number on a copy of your Packing Slip or on a copy of
your Invoice Receipt you received by e-mail and return this sheet with your
- Pack the item to be returned securely in the original
carton. Write your RMA number on the outside of the package.
You may send the return through an insured/traceable carrier of
your choice such as registered mail, UPS, or Federal Express.
We are not responsible for packages sent to us that are lost or damaged.
Please send returns to: eFairies.com, 2202 84th St. S. Lakewood, WA 98499.
Credit Card Charge Questions
Any questions you have regarding charges on your credit card, please call our
toll-free number 800.726.4784, or e-mail us at firstname.lastname@example.org. We would be happy to assist you with any
questions you have. Customers who receive orders are responsible for any
chargeback fees incurred.
Pricing, services or policies are subject to change without notice.