Do you have a comment about our Web site or store? Do you have a favorite fairy item you would like us to carry at our store? Do you have fairy lore information to share?
Please contact us. We would love to hear from you! |
| Customer Service Phone Assistance |
9am-5pm, Monday - Friday |
Please note, because our products continually change, we do not print
catalogs.
| Any comments about our Web site or store? We’d love to hear from you!
Please mail us. |
Dear eFairies:
Just had to express my appreciation for the extraordinary packaging of my
two items which I just received. The blue ribbon bows, the fairy magnet on
the receipt placed carefully on top. It has been a long time since I've
seen that kind of care taken with an order. I will be ordering again form
you soon. Thanks again.
Debbie C, Lubbock, TX
I'm sorry I didn't catch the name of the wonderful rep who took our call. Please
pass on our appreciation to her. First off, it was great to get a response
on the first ring; second, it was a true pleasure to hear a human on the line
rather than a voice mail multi-selection oral maze. It's a unique
experience to reach someone who knows about the products and their availability.
You will have our business again, for sure. Thanks again.
Steve C, Carlisle, PA
I just wanted to take a minute to say thank you. It's not often that a
company takes the time that you did to complete a package so nicely. When
my daughter opened it she was so excited to see the nice note, that didn't look
like it was done on a dot matrix printer, printed on colored pager and the fairy
boxes themselves wrapped in a ribbon. Thanks for the extra effort. I
will be ordering from you again and will tell other people about the great
service I got.
Kim P, Burbank, IL
Just received my order from you and WOW what a lovely package. It was just like
a Birthday gift so beautifully wrapped with love...
Angie P, South Wales, UNITED KINGDOM
I just wanted to thank you for the great customer service you have provided me
over the past four years. Each and every time I call to place an order,
your representatives have been more than helpful in directing me with the
purchase that I am looking for. I have bought over 10 fairies from your
store - including an outdoor fountain and other out door statues and several
pieces to fit in our wonderful home. I have always loved fairies and have
yet to find another website that holds a candle to yours. The quality and
beauty of each fairy touches me on every level. Thank you so very much for
all of your services and for providing such high quality products.
Christy P., Reno, NV
This is a note to say that I am very impressed with the service I recently
received from your store. The order arrived within the week of placing it
via the internet. Given that you are in America and I am in Australia, I
was very very impressed with the timeframe. Added to this, the parcel
(tooth fairy book and tooth fairy coins) was FANTASTIC and I can now
positively anticipate my daughter having the chance to have a visit from the
fairies when she losses her teeth. Thank you so much for spreading joy and
magic in our lives through your fabulous website, service and gifts. I
just know you'll hear from me again!
Lisa O, SOUTH AUSTRALIA
I just wanted to thank you for my delivery. It just made my day -
everything was warped so magically and full of faery dust...My daughter went
crazy over the shirts...The faery magic never left her so she is going to call
in an order next week. Thank you once again for making my shopping
experience so magical. You have found a loyal customer. Faery
blessing to you all and have a Happy Halloween.
Elaine, P, Scranton, PA
I simply had to drop you a note and tell you how impressed I am with your site.
When the home page opens and the faerie dust falls and the twinkle sound plays,
it is like entering a magical place. I found the navigation extremely easy
and all of the products are gorgeous. This is the most comprehensive and
professional faerie website that I have ever entered. Thank you for such
an incredible place for us believers to go!
Kristy N
I am a new customer and love your website. My first purchase came last
week and I want to thank you for making it special with the purple ribbon tied
around the magnet. The two figurines I chose were as wonderful as I hoped
they'd be. I look forward to ordering more.
Claire M, Hillsboro Beach, FL
I just received my order of the 3 faeries today and couldn't wait to open them
to see them for real for the first time (not as a picture on the computer screen
that is). They were even more beautiful that I imagined and the way they
were carefully packaged with the blue ribbons and sparkle dust in the box was a
very nice touch. I will definitely be ordering from you again in the
future, and now that I have the wonderful magnetic business card to place on my
fridge, I won't be able to misplace it or forget where I got them from.
Thank you so much for your extra customer care and attention to detail, it makes
all the difference in the world.
Dawn K, Saskatchewan, CANADA
Now that the hectic Holiday season has passed, I take time to gather my
thoughts and thank you for the excellent manner in which you handled my order
for the Bronze Melina Fountain. It arrived in perfect condition and I was
able to keep it hidden from my wife and present it to her on Christmas day.
Of course she was overwhelmed with pleasure and this of course made my day
complete. As I had it delivered to my office, several coworkers showed a
strong interest and I have provided them with your website. I highly
recommended your store and hopefully you will receive additional orders.
Thanks again...
Russell J, Orlando, FL
Thank you so much for your excellent customer service. I am very happy
with my fairy.
Carole G, Pacifica, CA
Thank You. My order came today - very timely, packed well, wrapped with
ribbon and exactly what I wanted and expected. You have my business from
now on and I will pass the word among my friends and family.. Thanks again.
Linda N, Duluth, MN
About a week ago I place my first order with your company.. and I can't express
how happy I am with everything about your store. I received my merchandise
in DAYS...The Froud prints I ordered were more beautiful than expected.
The manner in which they were packaged was, however, beyond comparison.
Such tender care and pride was taken. My new "Fairy of Dark Despair" was
wrapped in tissue and eve tied with a pretty bow. You must really love an
enjoy your business, because it certainly is reflected in everything you do.
My entire first experience with your company has been awesome. I assure
you that not only will I be back, but I will tell everyone I know about you.
Lori R, Simi Valley, CA
I just wanted to let you know that our fairy arrived safely on the 22nd of
January. She is beautiful and has made a little girl very happy.
Thank you very much for your excellent service.
Janet M, SCOTLAND
I just received my fairie that I orders. She is beautiful. The box she
came in was gorgeous. You were fast with delivery. Love that.
Jamie W, Fort Mohave, AZ
I just wanted to write and let you know that today my parcel arrived and I'm
absolutely thrilled with my purchase. The packaging was very thoughtful -
complete with tissue paper and ribbon.
Samantha S, GREECE
This is to let you know that our Fairies arrived safely... and that we are, as
always, enormously pleased with our purchases.. Great work! Many thanks
again for your prompt and courteous attention to our order.
Barbara & Robert J, AUSTRALIA
I have just received the order that I place online just over a week ago.
The order arrived quickly and with all the products orders. I have ordered
from you a few times before and the order has always arrived as mentioned above.
The reason that I am contacting you is just to thank you for being such a great
company. I live overseas on a small island off of Sardegna. Although
we get our mail through the military address, it is very very difficult to order
things and actually have them delivered in one piece (if at all) and in a timely
fashion. I cannot tell you how much I appreciate that you insure your
packages. I feel that yours is one company that I can truly count on.
Your products are a delight and my daughters love everything that we have
purchased from costumes, to jewelry. Thanks again, you have a very loyal
customer in Italy!
Cristina Y, US Military
Wanted you to know I received The Speedwell Fairy yesterday. Thanks for
you wonderful service. I WILL order again!
Dee C, Berlin, MA
Thank you for my order, the gift and ribbon on the calendar, and the package is
very good. Your store is very great, because I find all the fairies by
very good artists (Amy Brown, Jessica Galbreth, Nene Thomas, etc...and the
others).
Josiane, S, FRANCE
THANK YOU!!!!!! I was starting to panic about all my shopping! The items I
have purchased are absolutely beautiful and I am sure my daughter will love
them! Thanks again, its rare to find good customer service these days.
Happy Holidays.
Laurel T, Middletown, NY
Received my order yesterday and I wanted to drop you a note to let you know how
pleased I am with the quality and lovely detail in all four of the fairy
statues... I couldn't be happier. Thank you so much!
Virginia F, Washougal, WA
I recently ordered 24 Flower Fairy ornaments, and just wanted to let you know
how delighted I am with my purchase. The ornaments arrived quickly, and I
was impressed with how carefully they were packed. Each one is exquisite
in it's detail. I will definitely be ordering form you again!
Susan M, Cathedral City, CA
I am deeply impressed and grateful for the way you run this wonderful site.
You really add to the magic with grace and style. I think it's a great
idea to buy the fairies that resemble the child or the grown-up kids...It makes
a great gift. Thanks again for an excellent customer service and a
dedicated attention to detail.
Chlyde R, Boca Raton, FL
I received my order yesterday. The T-shirts were truly lovely. Many
thanks for your prompt service.
Michael D, AUSTRALIA
Thanks, received that beautiful little Butterfly Fairy; I know my granddaughter
will be so very happy to receive it for Christmas. Your service was super!
Thanks again and wishing you a Merry Christmas.
Mary Jo G, Torrance, CA
Just wanted to let you know how much I love your store and site! How
wonderfully refreshing it is to shop on line at your store. I am referring
several friends your way.
Judy A
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